Any questions or need help? We are here for you.
At Bymee cosmetic, every interaction is valuable.
Before writing to us, we invite you to consult our FAQ, where you will quickly find clear answers to the most frequently asked questions: order tracking, delivery times, returns… Still have doubts?
Our team is ready to listen to you with all the attention and care you deserve.
Your experience is at the heart of our priorities.
GENERAL
What is the secret of the instant volume effect of our plumpers?
What is the secret of the instant volume effect of our plumpers?
Our lip plumpers rely on a synergy of naturally derived active ingredients, carefully selected to gently enhance the volume of your lips. Their formula hydrates, nourishes, and softens, revealing lips that are visibly plumper, smoother, and intensely comfortable.
Is the Bymee lip plumper safe for sensitive lips?
Is the Bymee lip plumper safe for sensitive lips?
Absolutely! We have carefully formulated our lip plumpers to suit all skin types, including sensitive skin. Our products are free from harsh chemicals and have been dermatologically tested. However, if you have particularly sensitive skin, we recommend performing a patch test before use.
How long does the plumping effect last?
How long does the plumping effect last?
The plumping effect of our lip plumping products lasts from 4 to 8 hours, depending on the composition of each lip and environmental factors. For optimal results, we recommend applying our plumping product as part of your beauty routine or before going out for an instant boost.
Can I use the Bymee cosmetic lip plumper with other lip products?
Can I use the Bymee cosmetic lip plumper with other lip products?
Of course! The Bymee plumper can be used alone for a natural glossy effect, or as a base to enhance your favorite lipstick including our Bymee lip ink. Let it work for a few minutes after application, then apply the color of your choice for an even more radiant and long-lasting result.
What payment methods do you accept?
What payment methods do you accept?
We accept various payment methods for a smooth shopping experience. This includes major credit cards such as Visa, MasterCard.
We also accept payments via PayPal, Apple Pay, and Google Pay. For added convenience, some regions may offer additional local payment options, which will be displayed at checkout.
Why is no product coming out of my lip plumper?
Why is no product coming out of my lip plumper?
It can sometimes take 20 to 30 presses to release the air and get the product out. Try clicking a few more times on the button located under the tube; the product will then start to appear.
How to use the lip plumper
How to use the lip plumper
To use the lip plumper:
- Make sure your lips are clean and dry.
- Apply a small amount of plumper to your lips using the applicator.
- Gently and evenly spread it on your lips.
- Let the product dry and absorb for best results.
SHIPPING AND RETURNS
Where do you ship to?
Where do you ship to?
We offer free worldwide shipping!
Bymee ships to over 65 countries. Check our shipping policy to verify availability in your country as well as estimated delivery times.
What are the estimated delivery times?
What are the estimated delivery times?
For France, delivery is made within 48 working hours after shipment.
For international orders, expect an average of 3 to 5 working days, depending on the destination.
We do everything possible to ensure fast and reliable delivery times, even during periods of high demand. You will receive a tracking link as soon as your order is shipped.
Can I track my order?
Can I track my order?
As soon as your order is shipped, you will receive an email containing your tracking link.
You can then follow each step of its delivery.
Is a warranty offered on the products?
Is a warranty offered on the products?
Each Bymee cosmetic product undergoes strict quality control.
Our warranty covers any manufacturing, design, or material defects.
If you notice a defect, please report it to us within one month of its discovery.
Please note that this warranty does not cover damage related to misuse or external causes to the product.
Can I return my order?
Can I return my order?
Returns are accepted within 14 days after receipt of your order.
Items must be new, unused, and returned in their original packaging, perfectly intact.
For more details, we invite you to consult our return policy.
Is it possible to get a refund?
Is it possible to get a refund?
Yes, we offer full or partial refunds depending on the case.
Each request is handled with care, in accordance with our refund policy.
To learn more, please do not hesitate to contact us directly, our team will be happy to assist you.
How to contact you?
How to contact you?
At Bymee, every message counts.
A question, a doubt, a kind word? Simply fill out the form below or write to us at support@bymeecosmetic.com.
We look forward to reading your message and responding to you with all the attention you deserve. 🤍
A question left unanswered? No worries, our team is here for you. Write to us at support@bymeecosmetic.com or leave us a message via the form below, we will be happy to help you.